Customer Resources
When a loss involving property occurs:
- Take reasonable steps to correct potential safety risks
- Take reasonable steps to prevent further damage
- Notify police if the loss is by theft
- Maintain a record of repair expenditures
- Separate items that may be repaired or cleaned
- Notify your claims representative before discarding items
- Keep receipts for additional living expenses incurred
- Prepare a Contents Loss Inventory of lost, stolen or damaged items
- Obtain estimates from experienced contractors
- Review your policy
When a loss involving injury occurs:
- Promptly report the loss to us (regardless of fault)
- Provide us with names and addresses of any witnesses
- Review your policy
- Promptly provide us with copies of letters, notices or legal papers that you receive
When a loss involving your vehicle occurs:
- Take reasonable steps to protect your vehicle from further damage
- Tell us where your vehicle is located
- Review your policy